Last Updated: 10 October 2026
By using our booking form, you agree to the following Privacy Policy.
Built 2 Big Private Transfers (ABN 25 176 841 292) respects your privacy. This policy explains what personal information we collect through built2bigtransfers.com.au, why we collect it, who we share it with, and your rights — including the information captured as soon as you start getting a quote, before you finish or submit a booking.
This policy applies to visitors who use our online booking form, whether or not a booking is completed.
Our booking form now asks for your first name, last name, mobile number and email address at the very start — before the rest of the form (pickup/destination, dates, vehicle, trip details, fixed quote) becomes available. This lets us help you with your enquiry even if you don't finish booking.
| Moment | What's captured |
|---|---|
| As soon as first name, last name and mobile number are entered | Those three fields, so a consultant can follow up on your enquiry if required. |
| If you select Cancel or leave the page | The above, plus whatever else you had entered — pickup/destination and any additional stops, dates and times, vehicle and passenger details, trip notes, and the quoted fare shown at that moment |
| If you select Book Now | The same full snapshot, captured as a booking attempt, before you are taken to our payment provider |
| If you complete payment | Your booking and trip details, used to arrange your transfer, plus payment is processed directly by our payment provider (see below) |
We do not collect or store your card details ourselves at any point.
We use your information to:
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
We use trusted third-party services to run our booking system. Each only receives what it needs to do its job:
| Provider | What they receive | Purpose |
|---|---|---|
| Nfty | Name, mobile, email, trip details, quote amount | Sends internal lead/cancellation/booking-attempt notifications to our team and messages to offer assistance with your booking if required to you. |
| Stripe | Payment details (entered directly into Stripe, not seen by us) | Processes your payment securely |
| Resend | Name, mobile, email, trip details, quote amount | Sends Tax Invoices to you |
| Google (Calendar) | Booking and trip details | Schedules your transfer in our operations calendar |
| Optus (SMS messaging) | Mobile number, booking details | Sends booking/trip confirmation texts |
| Vercel | All of the above, in transit and while the site runs | Hosts built2bigtransfers.com.au |
Some of these providers store or process information on servers located overseas (for example, in the United States). By using our booking form, you consent to this overseas disclosure for the purposes described in this policy. We take reasonable steps to only use providers with appropriate security and privacy safeguards.
We do not share your information with any other third party, except where required by law.
Your information is transmitted and stored using the providers listed above, each of which uses industry-standard security measures (encryption in transit, access controls) to protect it.
We keep enquiry and booking information for as long as needed to respond to your enquiry, deliver your booking, meet our accounting and tax obligations, and handle any dispute — [retention period to confirm, e.g. 7 years for financial records per ATO requirements]. Information from an abandoned enquiry that never becomes a booking is kept only long enough to follow up, then deleted or de-identified.
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, at any time. To do so, or to make a privacy complaint, contact us at built2big@gmail.com or phone 0447 439 110.
We'll acknowledge your request promptly and respond within a reasonable time. If you're not satisfied with how we've handled your complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.