TL;DR Summary: We strive to be on time and professional. We ask that you are ready at your
agreed location at the scheduled time, respect the vehicle, and understand that last-minute cancellations affect
our small business. We understand plans can change and our Terms and Conditions are designed to be fair while
respecting reserved booking times.
By making payment, you agree to the following terms and conditions.
1.Vehicle Substitution
Built2big Transfers reserves the right to substitute the booked vehicle with a similar or equivalent vehicle
where necessary due to availability, operational requirements, or unforeseen circumstances. Any substitute
vehicle will be of comparable capacity, comfort, and standard of service. No additional charges will apply for
such substitutions.
2. Booking & Payment
All bookings are considered "Requests" until a payment is successfully processed via our secure Stripe link.
Pricing is dynamic based on distance and vehicle requirements as calculated at the time of booking.
3. Waiting Times
Domestic Arrivals: 30 minutes of complimentary waiting time from the flight's actual
arrival time.
International Arrivals: 60 minutes of complimentary waiting time from the flight's actual
arrival time.
Private/Address Pickups: 15 minutes of complimentary waiting time from the scheduled
booking time.
After the complimentary period, a fee of $20.00 per 15-minute block (or part thereof) will be
charged to the card on file.
4. Cancellation & Remedies
Built2Big Transfers will consider any verifiably genuine extenuating circumstance when deciding what, if any,
remedy applies to a cancelled trip.
The term "Notice" below means the time duration specified from the booking scheduled trip pickup date and time.
Greater than 7 days notice: Full refund less booking costs and 15% administration fee or
reschedule if preferred by the customer.
Between 7 days and 24 hours notice: Full credit for 12 months from scheduled trip date.
Less Than 24 hours notice: 100% of the fare is non-refundable.
A No-Show: Is where the passenger is not at the pickup address/location within the
waiting time limits and has not made contact with the allocated driver. 100% of the fare is non-refundable.
Flight cancellations -
Greater than 4 Hours notice: Full credit for 12 months from scheduled trip date.
From 4 to 1 hours notice: 50% credit for 12 months from scheduled trip date.
Less than 1 hours notice: 100% of the fare is non-refundable.
Built2Big Transfers initiated cancellation: A full refund will be provided or a priority reschedule
of the booking if preferred by the customer.
5. Vehicle Cleaning & Damage
Passengers are liable for the cost of rectifying any damage or cleaning caused to the vehicle's
interior or exterior by their action or in-action, and for any resulting loss of income, where applicable.
A minimum cleaning fee of $250.00 applies for any spillages, sickness, or other causes.
Smoking and the consumption of alcohol are strictly prohibited in the vehicle by Australian law.
6. Limitation of Liability
To the maximum extent permitted by law, Built2Big Transfers is not liable for indirect or consequential losses, including
missed flights, appointments, or events due to traffic conditions, mechanical breakdown, or extreme weather. Our
total liability is limited to a resupply of the service or a refund of the fare paid.