Booking Guide

Last updated: 9 October 2026.

How to Get a Quote and Book Your Transfer

Step 1 — Enter Your Contact Details

You must enter a valid first and last name, and mobile phone number to obtain a fixed quote for your trip. Your details will not be used for any other purpose other than to be able to contact you to ensure you were able to obtained a fixed price quote for your specific trip, if required. See our Privacy Policy for complete details.

First Name

• Click in the field and enter your First Name.

Last Name

• Click in the field and enter your Last Name.

Mobile Phone Number

• Click in the field and enter your Mobile Number.

Email Address

• Click in the field and enter your Email Address in the format "example@emailprovider.com" .

Step 2 — Enter Your Trip Particulars

Pickup Address

• Click in the pickup address field and start typing your address.
• Select your address from the autocomplete suggestions that appear.
• Alternatively tap the 📍 button to use your current location.

Destination Address

• Click in the destination field and type your destination.
• Select from the autocomplete suggestions.

Once both addresses are entered the map will display your route and the Distance and Fixed Quote fields will populate automatically.

Extra Stop Addresses - $10 each

• Click on the gold plus "+" button to add up to 5 extra stop address.
• Enter the extra stop addresses in the order you require as the route will not be optimised.
• Click on the gold minus "-" button to remove stop addresses.

Step 3 — Select Your Pickup Date and Time

• Pickup Date — click and select your travel date.
• Pickup Time — click and select your pickup time. On Mac Safari, highlight each time part and type in the hours, minutes, and am or pm.

The quote updates automatically when you change the date or time.

Step 4 — Select Passengers and Suitcases

• Passengers — select the number of passengers (1–7).
• Suitcases — select the number of suitcases (0–7).

The Vehicle Type is selected automatically based on your numbers:

You can manually upgrade to a larger vehicle if you prefer. You cannot select a vehicle smaller than your passenger or suitcase count requires.

The quote updates automatically when you change the vehicle type.

Step 5 — Add Extras (optional)

Child Seats — $30 each

A rear facing Baby Seat, a Toddler Seat, and a Booster Seat are available by selecting 1 or 2 for each seat type required. It is assumed that each child seat is for an included passenger in the total passenger number selected. There must be at least one passenger more than the total number of child seats. There can only be a total of 2 child seats with ISO fixings ie baby or toddler seats.

Wheelchairs

Indicate the number to be stowed by selecting either 1 or 2.

Meet & Greet — $49 flat fee

The driver meets you inside the terminal with a name sign, assists with your luggage and escorts you to the vehicle.

Step 6 — Select Your trip Type

One Way

Is the default selection simply move on to the next step if that is your choice.

Return

Select Return if you would like to save 5% of the return trip base fare by booking it at the same time.

• Confirm and alter if necessary the Return Pickup and Destination address.
• Use the gold plus "+" and minus "-" buttons to add or remove up to an extra 5 stop addresses.
• Enter your travel date and pickup time which must be after the outbound pickup date and time.
• If you have selected any Child seats it is assumed that your return trip will have the same requirements.
• If you selected a Meet and Greet then it is assumed that this will only apply to one leg of the trip.
• There will only be one single payment for the entire trip but you will receive a separate tax invoice for each leg.

Step 7 — Add Trip Details

Click in the Trip Details field and enter any information you need to advise us of to ensure you have a stress free trip. For example your flight or cruise numbers (e.g. VA789, P&O Pacific Explorer), include both numbers if you know them if you have booked a return trip, and any special instructions for the driver.

Step 8 — Terms and Conditions

Click in the checkbox I agree to the Terms & Conditions — clicking the link will display our Terms & Conditions for you to read.

Step 9 — Click Book Now To Secure Your Fixed Price Trip

The Fixed Quote is displayed showing your total fare including all surcharges and extras. This is the exact amount you will be charged — no surprises.

Click the Book Now button. If your pickup is within 24 hours a short-notice confirmation prompt will appear. Please contact us to confirm our availability to satisfy your trip requirements. Once confirmed click the Confirmed by scheduler button to proceed, then click Book Now again to continue with your booking.

Step 10 — Stripe Payment

You will be redirected to the Stripe secure payment page where you can pay by credit card, Apple Pay or Google Pay depending on your device.

If paying by credit card enter your:

• Card number
• Expiry date (MM/YY)
• CVC (3 digits on the back of the card)
• Name on card

Click the Pay button to complete your booking.

Step 11 — Booking Confirmed

After payment you are redirected to the confirmation page which needs to remain open for up to 30 seconds (usually much less time) to complete backend processing. On completion the following will display:

Step 12 — Close the Confirmation Page

Once you have noted your booking confirmation you can:

• Check your emails for your tax invoice/s.
• Click Return to Homepage, when it displays, to go back to the main site.
• Simply close the browser tab.

Cancellations and Changes

To make changes to your booking or request a cancellation:

• 📞 Call / WhatsApp / SMS: 0447 439 110
• ✉️ Email: bookings@built2bigtransfers.com.au

Please refer to your Tax Invoice number (B2B-XXXXXX-XXX) when contacting us.