Quick summary: Enter your pickup and destination addresses, select
your travel date, time, number of passengers and any extras to get an instant fixed
quote. To complete your booking click 'Book Now' and enter your contact details and
any travel information. Click 'Confirm Booking' to pay securely via Stripe. Your Tax
Invoice is emailed immediately after payment.
Step 1 — Enter Your Trip Details
Pickup Address
Click in the pickup address field and start typing your address.
Select your address from the autocomplete suggestions that appear.
Alternatively tap the 📍 button to use your current location.
Destination Address
Click in the destination field and type your destination.
Select from the autocomplete suggestions.
Once both addresses are entered the map will display your route and the
Distance and Fixed Quote fields will populate automatically.
Step 2 — Select Your Pickup Date and Time
Pickup Date — click and select your travel date.
Pickup Time — click and select your pickup time. On Mac Safari,
highlight each time part and type in the hours, minutes, and am or pm.
Time of Travel Surcharges — applied automatically:
Pickups between 10:00pm and 4:59am — 50% night surcharge
Pickups between 5:00am and 6:59am — 30% early morning surcharge
Pickups from Gold Coast Airport — $10 flat fee charged by the
Gold Coast Airport
The quote updates automatically when you change the date or time.
Step 3 — Select Passengers and Suitcases
Passengers — select the number of passengers (1–7).
Suitcases — select the number of suitcases (0–7).
The Vehicle Type is selected automatically based on your numbers:
Vehicle
Model
Passengers
Suitcases
Sedan
Tesla or Toyota RAV4
Up to 3
Up to 3
People Mover
Kia Carnival
Up to 6
Up to 6
Van
Hyundai Staria
Up to 7
Up to 7
You can manually upgrade to a larger vehicle if you prefer. You cannot select a vehicle
smaller than your passenger or suitcase count requires.
The quote updates automatically when you change the vehicle type.
Step 4 — Add Extras (optional)
Child Seats — $30 each
A front or rear facing Baby Capsule, a Toddler Seat, and a Booster Seat are available
by selecting 1 for each seat type required. Note in the Trip Details section if you require
a rear facing setup.
Wheelchairs
Indicate the number to be stowed by selecting either 1 or 2.
Meet & Greet — $49 flat fee
The driver meets you inside the terminal with a name sign, assists with your luggage
and escorts you to the vehicle.
Step 5 — Review Your Fixed Quote
The Fixed Quote field shows your total fare including all surcharges
and extras. This is the exact amount you will be charged — no surprises.
Step 6 — Click Book Now
Click the Book Now button. If your pickup is within 24 hours a
short-notice confirmation prompt will appear. Please contact us to confirm our availability
to satisfy your trip requirements. Once confirmed click the Confirmed by scheduler
button to proceed, then click Book Now again to continue with your booking.
Step 7 — Complete Your Booking
A customer details form appears. Enter the following:
Field
Notes
First Name
The name you'd like to be addressed as
Last Name
Your surname
Mobile Number
e.g. XXXX XXX XXX — your driver will contact you 24 hours before
departure to confirm pickup details
Email Address
Your Tax Invoice will be sent to this address
Trip Details
Flight or cruise number (e.g. VA789, P&O Pacific Explorer), special
instructions for the driver, or your preference for a rear facing baby capsule
Tick I agree to the Terms & Conditions — clicking the link will
display our Terms & Conditions for you to read — then click
Confirm Booking to proceed with payment.
Step 8 — Stripe Payment
You will be redirected to the Stripe secure payment page where you can pay by
credit card, Apple Pay or Google Pay depending on your device.
If paying by credit card enter your:
Card number
Expiry date (MM/YY)
CVC (3 digits on the back of the card)
Name on card
Click the Pay button to complete your booking.
Step 9 — Booking Confirmed
After payment you are redirected to the confirmation page showing:
✅Booking Confirmed!
📧 Your Tax Invoice is emailed to your registered email address.
📱 A confirmation SMS with driver details will arrive before pickup.
📍 The driver will meet you at the pickup point at the scheduled time.
Step 10 — Return Trip Offer
A 5% discount offer for a return trip appears on the confirmation page.
To book your return trip:
Click Book Your Return Trip Now.
You are taken back to the booking form with your addresses reversed automatically
(destination becomes pickup) — simply complete your trip date and time and click
Book Now.
Your name, phone number and email are pre-filled in the Complete Your Booking form.
The Trip Details field includes [Return Trip 5% Discount Applied] — leave a
space and add your flight number or any other details for the driver.
Complete the booking as normal — the 5% discount is applied automatically.
To decline the offer:
Click No thanks, click the Return to Homepage button,
or simply close the page.
Step 11 — Close the Confirmation Page
Once you have noted your booking confirmation you can:
Print or save the tax invoice using the Print Invoice button.
Click Return to Homepage to go back to the main site.
Simply close the browser tab.
Important: Do not refresh or reopen the success page URL — your booking
is already confirmed and all emails have been sent. Reopening the URL will not create a
duplicate booking or duplicate payment. Contact us if you require a copy of your Tax Invoice.
Cancellations and Changes
To make changes to your booking or request a cancellation:
📞 Call / WhatsApp / SMS: 0447 439 110
✉️ Email: bookings@built2bigtransfers.com.au
Please refer to your Tax Invoice number (B2B-XXXXXX-XXX) when contacting us.