How to Get a Quote and Book Your Transfer
Once both addresses are entered the map will display your route and the Distance and Fixed Quote fields will populate automatically.
The quote updates automatically when you change the date or time.
The Vehicle Type is selected automatically based on your numbers:
| Vehicle | Model | Passengers | Suitcases |
|---|---|---|---|
| Sedan | Tesla or Toyota RAV4 | Up to 3 | Up to 3 |
| People Mover | Kia Carnival | Up to 6 | Up to 6 |
| Van | Hyundai Staria | Up to 7 | Up to 7 |
You can manually upgrade to a larger vehicle if you prefer. You cannot select a vehicle smaller than your passenger or suitcase count requires.
The quote updates automatically when you change the vehicle type.
A rear facing Baby Seat, a Toddler Seat, and a Booster Seat are available by selecting 1 for each seat type required.
Indicate the number to be stowed by selecting either 1 or 2.
The driver meets you inside the terminal with a name sign, assists with your luggage and escorts you to the vehicle.
One Way is the default selection simply move on to the next step if that is your choice.
Select Return if you would like to save 5% of the return trip by booking it at the same time. Simply enter the return date and time in the fields that appear. The return date and time must be after the pickup date and time.
If you have selected any child seats it is assumed that your return trip will also have the same requirements. If you have booked a Meet & Greet then it is assumed that this will only be required on one leg of the trip.
There will only be a single payment for the entire trip but you will receive a seaparate Tax Invoice for each leg.
If you prefer to book a return trip as a separate trip with different extras requirements for each leg of the trip and still get a 5% discount on the return leg, then refer to Step 10 for details.
The Fixed Quote is displayed in the Book Now button and shows your total fare including all surcharges and extras. This is the exact amount you will be charged — no surprises.
Click the Book Now button. If your pickup is within 24 hours a short-notice confirmation prompt will appear. Please contact us to confirm our availability to satisfy your trip requirements. Once confirmed click the Confirmed by scheduler button to proceed, then click Book Now again to continue with your booking.
A customer details form appears. Enter the following:
| Field | Notes |
|---|---|
| First Name | The name you'd like to be addressed as |
| Last Name | Your surname |
| Mobile Number | e.g. XXXX XXX XXX — your driver will contact you 24 hours before departure to confirm pickup details |
| Email Address | Your Tax Invoice will be sent to this address |
| Trip Details | Flight or cruise number (e.g. VA789, P&O Pacific Explorer), special instructions for the driver, or your preference for a rear facing baby seat |
Tick I agree to the Terms & Conditions — clicking the link will display our Terms & Conditions for you to read — then click Confirm Booking to proceed with payment.
You will be redirected to the Stripe secure payment page where you can pay by credit card, Apple Pay or Google Pay depending on your device.
If paying by credit card enter your:
Click the Pay button to complete your booking.
After payment you are redirected to the confirmation page which needs to remain open for up to 30 seconds (usually much less time) to complete backend processing. On completion the following will display:
If you have only booked a One Way trip then a 5% discount offer for a return trip appears on the confirmation page.
Click No thanks, click the Return to Homepage button, or simply close the page.
Once you have noted your booking confirmation you can:
To make changes to your booking or request a cancellation:
Please refer to your Tax Invoice number (B2B-XXXXXX-XXX) when contacting us.