Booking & Quotes
Do you provide instant quotes?
Yes, instant online quotes are available 24/7 for all private transfer services. Click or tap here to get an instant quote
How do I get a quote and book a private transfer?
You can get an instant, fixed quote directly on our homepage. Simply enter your pick-up and drop-off locations, date, time, and passenger count and any extras you require. Our automated system will provide an immediate fixed price, allowing you to securely book and pay online in a single transaction. Click or tap here to get an instant quote
Are your transfer prices fixed, or will there be extra fees?
All of our quotes are 100% fixed and inclusive. There is no surcharge. The price you see on your screen during booking is the final price you pay—there are no hidden surcharges, weekend premiums, or unexpected credit card processing fees.
Do you charge extra for late-night transfers?
Yes. Trips with start time between 10:00pm and 5:00am are more expensive but that is included in the fixed quote.
Can I pre-book my transfer?
Yes, advance bookings are recommended to secure your preferred pickup time and vehicle. Click or tap here to get an instant quote
How far in advance should I book?
We recommend booking as early as possible, especially during school holidays, weekends and peak travel periods. Click or tap here to get an instant quote
Can I make last-minute bookings?
Yes, subject to availability. Use one of the contact methods on the homepage to check availability. Click or tap here to get an instant quote
What payment methods do you accept?
We accept secure online payments using Stripe and PayID.
Do I pay upfront?
Bookings are confirmed and prepaid online to secure your reservation. Click or tap here to get an instant quote
Will I receive a booking confirmation and or a Tax Invoice?
Yes, you will receive a confirmation email with your booking details after payment along with a Tax Invoice.
Service Area
What areas do you service?
We specialise in private door-to-door transfers along the busy corridor connecting Southeast Queensland and Northern New South Wales. Our key destinations include Gold Coast Airport (OOL), Brisbane Airport (BNE), cruise ship terminals, theme parks, sporting venues, and accommodation across the Gold Coast, Brisbane, Byron Bay, and the Tweed Coast. Click or tap here to get an instant quote
Do you provide long-distance transfers?
Yes, provided the long-distance private transfer is within the service area. Click or tap here to get an instant quote
Do you provide theme park transfers?
Yes, we provide transfers to Gold Coast theme parks and attractions. Click or tap here to get an instant quote
Do you provide hotel transfers?
Yes, we provide hotel, resort and accommodation transfers. Click or tap here to get an instant quote
Do you provide cruise terminal transfers?
Yes, we provide private cruise terminal transfers. Click or tap here to get an instant quote
Airport Transfer
Do you provide Gold Coast Airport transfers?
Yes, we provide private transfers to and from Gold Coast Airport (OOL). Click or tap here to get an instant quote
Do you service Coolangatta Airport?
Yes, Gold Coast Airport at Coolangatta is one of our primary service areas. Click or tap here to get an instant quote
Can you pick us up directly from the airport?
Yes, we provide airport pickups with meet-and-greet service available. Click or tap here to get an instant quote
Will the driver track our flight?
Yes, we monitor incoming flight information to help accommodate delays.
What happens if my flight is delayed?
We monitor flight arrivals and adjust pickup times where possible.
Do you provide transfers from Gold Coast Airport to Brisbane?
Yes, we regularly provide private transfers between Gold Coast Airport and Brisbane destinations. Click or tap here to get an instant quote
Do you provide transfers from Gold Coast Airport to Byron Bay?
Yes, Byron Bay private airport transfers are one of our most popular services. Click or tap here to get an instant quote
Do you provide Brisbane Airport transfers?
Yes, we provide private airport transfers to and from Brisbane Airport (BNE). Click or tap here to get an instant quote
Can you transfer from Brisbane Airport to the Gold Coast?
Yes, we provide direct private transfers between Brisbane Airport and the Gold Coast. Click or tap here to get an instant quote
Do you provide transfers from Brisbane Airport to Byron Bay?
Yes, long-distance private transfers between Brisbane Airport and Byron Bay are available. Click or tap here to get an instant quote
Do you service Brisbane domestic and international terminals?
Yes, we service both domestic and international terminals. Click or tap here to get an instant quote
Vehicles & Luggage
What types of vehicles do you operate?
We operate a modern, fully air-conditioned fleet designed to cater to different group sizes:
Our fleet includes premium vehicles such as: Hyundai Staria, Kia Carnival, Tesla Model Y and Toyota
RAV4. See our
vehicle options
How many passengers can you accommodate?
We offer vehicles suitable for individuals, couples, families and groups. Private Vans
(e.g., Hyundai Staria) are perfectly suited for families and larger groups, carrying up to 7
passengers comfortably.
Private Sedans are ideal for corporate travellers and smaller parties, carrying up to 3 passengers.
See our
vehicle options
Do you provide luxury vehicles?
All of our vehicles are premium level for private transfer options for airport and corporate travel. See our vehicle options
Are your vehicles air conditioned?
Yes, all vehicles are fully air conditioned.
Can the driver assist with luggage?
Yes, luggage assistance is included.
How much luggage can your vehicles hold?
Our 7-passenger vans are specifically chosen for their generous cargo space, making them ideal for families traveling with multiple large suitcases, strollers, or sports equipment. When booking, our system allows you to specify your exact luggage requirements (up to 7 standard suitcases) so we can ensure the perfect vehicle configuration for your journey. See our vehicle options
Is luggage included?
Yes, standard luggage is included within vehicle capacity limits.
Can you accommodate surfboards, prams or golf clubs?
Yes, please advise us during booking so we can allocate the most suitable vehicle.
Family Travel & Safety
What is the law for using child seats?
In Queensland there is an exemption from using child seats for children up to 7 years old when
travelling in a ride booking service such as Built 2 Big Private Transfers. However, we are
committed to child safety and offer the option to include approved and correctly fitted child
seats for all our family transfers. Children under 1 year old can be held on the lap of a person
older than 16 years. Children between 1 and 7 years old can be restrained using a car seat belt
but they must be in the back seat.
See the QLD Government site for details
In New South Wales there is no such exemption and all children under 7 years old must be secured
in an approved child restraint. Children under 6 months old must be secured in a rear-facing child
restraint. Children between 6 months and 4 years old must be secured in either a rear-facing or
forward-facing child restraint. Children between 4 and 7 years old , and children over 7 years old
and less than 145cm tall, must be secured in either a forward-facing child restraint or a booster
seat. Children over 7 years and taller than 145cm old must use an adult seat belt. See the NSW
Government site for details
Do you have child car seats or capsules?
Yes, absolutely. We are proudly family-focused and committed to your children's safety. We have available on request, age-appropriate child restraint seats—including rear-facing capsules, forward-facing child seats, and booster seats. Please ensure you select your required child seats when completing your online booking so they are installed and ready upon arrival. Any fees are included in the quoted fixed price. See our child seat options
Who installs the child seats?
Our drivers ensure that all child seats are installed in accordance to the manufacturer's instructions prior to pickup.
Are your child seats ISOFIX compatible?
Yes, selected vehicles support ISOFIX-compatible child seat installation.
Can I request multiple child seats?
Yes, multiple child seats and booster seats can be arranged depending on vehicle capacity. See our child seat options
Is there an additional fee for child seats?
Additional charges may apply depending on the seat type and booking requirements. All fees are included in the quoted fixed price.
Do I need to bring my own baby seat?
No, we can provide approved and correctly fitted seats for your convenience.
Are your transfers suitable for families?
Yes, family airport and other private transfers are one of our specialties.
Are your vehicles and drivers fully licensed?
Yes. Safety is our absolute priority. Built 2 Big Private Transfers is a fully accredited transport provider. All of our vehicles are meticulously maintained and serviced to the highest industry standards, and every journey is operated by a locally experienced, and licensed professional driver.
Flight Delays & Travel Logistics
What happens if my flight into Gold Coast or Brisbane is delayed?
There is no need to stress. We track your flight status in real-time using your provided flight number. If your plane is delayed, your driver will automatically adjust your pick-up time to match your actual arrival time, ensuring your private transport is waiting on the tarmac whenever you land.
Where do I meet my driver at the airport?
We provide a premium, stress-free arrival experience. If you request a "meet and greet" as part of
your booking then your professional driver will meet you
inside the terminal arrivals hall holding a sign with your name on it, assist you with your heavy
luggage, and guide you directly to your waiting private vehicle.
If you did not request a "meet
and greet", Your Driver will contact you prior to your scheduled pick-up time to advise you of a
collection point, as these can vary depending on the time of day and traffic conditions.